Business Case & Guide to Adding Mobile Forms Options
Your walk-through guide for implementing EHR-integrated patient forms on mobile devices.
Before You Begin | How to Use This Guide
Necessitated by essential safety protocols, patient care preferences have compelled hospital leaders and administrators to entirely reevaluate their approach to healthcare interactions. This has led to an increased emphasis on mobile-driven solutions like digital front door initiatives, telehealth, home monitoring, virtual waiting rooms, and virtual visits, among others. At Access, our goal is to assist by offering valuable insights that can steer healthcare tactics and endeavors in this novel landscape.
How to read this guide
1. Comprehensive Analysis | Utilizing a hospital-centric perspective, this comprehensive guide offers a detailed examination of implementing mobile patient form solutions tailored for your healthcare facility. Drawing on research by leading experts and proponents, we address critical inquiries such as, “Should paper form options be retained?” and, “What steps are required to offer mobile forms to patients?””
2. Resource Guidance | We will offer research-based, best practice guidance derived from 20 years of experience utilizing the finest form practices and resources at our disposal. Our comprehensive approach will address an assortment of questions, such as “How do I advocate for a mobile patient eSignature project?” and “What is required to develop a business case for incorporating mobile eSignature?” We will present a well-structured business case for offering patient form options and the optimal circumstances for their provision. You will gain insights into determining whether paper, an in-house tablet, or a mobile form is most suitable for a patient. Additionally, you will uncover the tangible ROI of delivering the best possible patient experience while simultaneously alleviating your staff’s workload through electronic form automation.
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Introduction to Providing Mobile Forms Options for Patients
Hospitals are beginning to realize the value of using mobile eForms as an efficient and effective way to handle patient intake, medical surveys, payment forms, and more. When it comes to patient intake processes, consumers patients prefer options because patients have different preferences. Hospitals need to include a variety of ways to accept patient forms and documentation such as paper forms options, signature options on iPads or tablets within the hospital, however, to be successful in the future, hospitals must include Mobile eForms.
Overall Benefits of Adding Mobile eForms in Hospitals
1. Streamlined data management
From medical surveys to patient-doctor communication to payment processing, mobile eForms allow hospitals to streamline and automate data management processes. This eliminates the extra time it takes to manually process paperwork, which is especially beneficial during peak hours or high-volume periods like flu season.
2. Improved patient experience
By providing patients with an easy-to-use mobile form, hospitals provide their customers with a better user experience. Patients have the ability to fill out forms quickly and submit them securely on their phones, eliminating the need for paper forms or waiting in line at a reception desk.
3. Reduced costs and increased efficiency
By eliminating paper processes with electronic consent automation, hospitals eliminate hard costs associated with paper and the wasted time spent scanning forms into their EMR. Patients’ waiting time is often cut in half. When applying mobile eSignature, hospitals additionally eliminate the upkeep of signature devices because patients primarily use their mobile devices to pre-register.
Can you simply implement Mobile forms at your hospital?
In short, no.
Future Data & Trends for Mobile eSignature
85% of Americans own and use a smartphone, a clear indication of how much technology has become a part of everyday life. Using this technology to its full potential will be critical for hospitals in the long run.
Mobile Device Data Trends Changing Patient Intake Expectations
97 percent of Americans now own a cellphone, and 85 percent own a smartphone, which is up 35 percent since 2011.
9 out of 10 health systems overall are positioning themselves with a mobile, digital approach within the next 5 years.
Nearly 80 percent of smartphone users have made a purchase on their smartphone, in the last 6 months.
Error rates for paper consents versus electronic “eConsents” decreased from 32 percent to 1 percent from implementing electronic processes.
Download our Digital, Mobile Pre-Registration Business Case Below
Shifting Patient Preferences Reveal the Benefits of Implementing Mobile eForms in Hospitals
“The biggest milestone in the history of medicine is the patient empowerment movement. Patients, who have been the most underused resource of healthcare, can now act proactively and become a member of their own medical team. Any technology that supports that transition significantly improves the ways patients can access care.”
– Dr. Bertalan Meskó, Ph.D., Director of The Medical Futurist Institute
Patients already use their phones for everyday tasks, and they expect hospital visits to be no different because mobile technology is so embedded in their everyday lives. Mobile eForms have quickly become the preferred method for patients because it allows them to fill out forms electronically before their visit and submit forms securely via any mobile device, eliminating the need for paper forms and providing quick response times when submitting information. The convenience and speed of mobile eForms is beneficial to both patient and hospital; for the patient, it allows for a focused and efficient experience when the patient arrives, and for the hospital, it eliminates staffing challenges by abolishing manual processes for HIM departments and registrars.
By integrating mobile eConsent options into existing processes, hospitals can quickly gather information from patients without wasting time or resources. Furthermore, with mobile eSignature technology, patients can securely sign documents electronically from their device at any time and place—no longer requiring face-to-face interaction or extra paperwork. This not only helps reduce wait times, but also liberates staff from manual patient entry processes and provides an added layer of security for compliance, since all signatures are tracked digitally with timestamps, ensuring the authenticity of each traceable document.
Clear Benefits of Mobile eForms in Hospitals
Mobile eForms provide hospitals with the ability to collect accurate patient information in real-time.
Utilizing mobile eForms reduces the overhead costs associated with printing, distribution, storage, and retrieval of paper forms.
Streamlined data entry and management:
From medical surveys to patient-doctor communication to billing, mobile eForms allow hospitals to streamline and automate data management processes. This eliminates the added time it takes to manually process paperwork, which can be especially beneficial during high-volume periods, like flu season.
Improved patient experience:
With mobile eForms, patients complete and submit forms securely on their phones, eliminating the need for paper forms or waiting in line at reception desks. Patients can fill out forms electronically on their own device and submit them quickly.
Another benefit of using digital forms is that they can be updated easily and quickly. This allows your compliance team and risk managers to easily keep up with any changes in HIPAA regulations or other laws without having to go through a cumbersome manual process of updating multiple copies every time.
Interoperability Challenges and the Old Ways of Healthcare eSignature
Disadvantages of using paper forms in healthcare:
- Risk of data loss and delays in processing;
- Unpleasant perception of germs on hospital forms, pens, and tablets;
- Poor patient experiences filling out forms upon arrival and waiting;
- Human error due to transcription, scanning, and data entry;
- Illegibility leading to inaccurate information on patient forms;
- Time-consuming manual rekeying of form content for providers;
- Possibility of documents being misplaced or lost consents during the manual scanning process;
- Increased paper storage costs;
- Inability to instantly access critical information;
- Manually updating HIPAA compliance and regulations for printed forms;
- Security risks because paper forms are not encrypted; and
- Unnecessary staff workload and paperwork filing costs.
Disadvantages of using in-house tablets, iPads & signature pads in hospitals:
- Daily maintenance, including charging and disinfecting;
- Security concerns and device theft;
- Expense of buying additional devices for each location or service area;
- HIPAA privacy compliance concerns from the patient perspective;
- Software maintenance intervals involving IT;
- Difficulty seeing what it being signed for informed consent;
- Broken hardware; and
- manual processes often requiring intervention.
“Innovate or die, and there’s no innovation if you operate out of fear of the new or untested.”
― Robert Iger
Why it is Necessary to Upgrade from Traditional Forms Processes
Amazon has made their billions on convenience, and now they are planning to exploit healthcare gaps in efficiency by applying direct-to-consumer approaches to deliver better experiences in healthcare care. Amazon recently invested just under $4 billion in the acquisition of patient-facing company One Medical, giving them access to roughly 815,000 consumers, extending their healthcare reach across 200 brick-and-mortar medical offices in 26 different markets. The healthcare industry is worth nearly $808 billion, and Amazon now has an investment stake representing 0.5% of it.
Protect Yourself from Outside Competition with Patient Experience Enhancements
Paper forms processes are inconvenient and outdated because when a patient, who is also a consumer, is exposed to positive digital experiences outside the healthcare industry, eventually it becomes an expectation everywhere.
“That status quo where healthcare was all about the paternalistic relationship between the doctor and the patient, where the doctor was the center of the universe—not anymore,” Shegewi asserted. “Healthcare is being heavily impacted by technology. The doctor is still a very important central part of that universe, but so are patients. So are care-seeking consumers. All of them should be empowered by technology that facilitates that relationship and takes it to a different level.”
– Mutaz Shegewi, IDC Health Insights research director
Considering all the different patient types, from different ages and socio-economic and education levels, it may seem unfathomable that within five years the third-largest industry in America will have transitioned to provide mobile eForms options, but you don’t need to look far to see successful examples of similar industry changes.
Real World Business Case for Interoperability Change
Resistance to change, particularly in healthcare, stems from doubt that certain changes will meet the needs of the masses, however this concern is misaligned. Not all consumers are created the same, and not every patient is comfortable with technology. Therefore, hospitals need to carry the stance of providing multiple form options for patients, rather than requiring patients to conform to a specific standard. By providing mobile eSignature as the preferred method for forms, hospitals can manage much of the intake process through automation, upfront and in many cases before they arrive.
However, having a signature pad or iPad eSignature set up within the hospital is another good option for when a patient’s smart phone is not accessible. And believe it or not, some patients prefer paper, so having this option is also good.
Key Decisions by Key Decisionmakers Drives Positive Change for the Masses
A great example of a technology push-and-change that benefited the masses happened in October 2015 was when key decisionmakers for credit card companies adopted a drastic change, bucking “the way it’s always been done” mentality, despite serious pushback. During that time, credit card decision makers decided to shift from the standard “swipe” credit card method for payments to include Europay, MasterCard® and Visa® (EMV).
Common Burdens Eliminated by Electronic Forms Processes
When hospitals shift towards entirely electronic processes using iPads, WACOM, and/or Topaz devices for capturing signatures, there are immediate improvements to business processes and efficiency in day-to-day operations, including the associated costs saved on manual labor from paper processing and printing.
When hospitals provide options for patients to complete forms on paper, on iPads or tablets at the hospital, or even on a mobile device ahead of care, they are providing both convenience and personalization. Managing patients in the best, most efficient way possible while also allowing them to choose forms processes that they are comfortable with has a drastic positive impact on a hospital’s perceived value.
A major benefit of mobile eSignature as an option is the speed in which a patient can complete forms. Combined with automated EHR based workflows, this allows registrars and clinicians to be hands-free and patient-focused, allowing for vastly better care experiences.
Another benefit of patients using personal devices to complete forms is that it reduces the costs and hassle associated with keeping in-hospital patient consent devices up to date.
Kiosks and other healthcare intake devices like in-hospital iPads often break down, need an upgrade, or get stolen. When hospitals used check-in kiosks, for example, the goal was a self-sufficient patient intake solution, but patients had difficulty using the kiosks and hospital staff had to monitor them and constantly help patients use them, eliminating any added efficiency.
What was intended to be a smooth intake experience became frustrating for staff and patients alike. Hospitals that rely more heavily on patient devices for intake and other electronic forms, such as informed eConsents, eliminate this frustration. Moving from in-house tech devices to consumers’ personal devices is the next natural step in the shift to a digital-first consumer care experience.
Airline Industry Example for Demand Change Over Time
Let’s look at the airline industry as an example. Years ago, airlines incorporated media as a way for passengers to pass the time during flights. It started with a common screen, usually placed on a wall up front in a centralized area. It was a great step in the right direction; however, it was not very lasting. Not all passengers wanted the same experience. While some passengers didn’t mind watching Rambo, most passengers wanted to choose movies that they liked. When airlines realized passengers did not like being forced to watch a common movie, they installed individual screens on the backs of seats. .
Whether it be on Mobile or on a Signature pad at the hospital, by using digital forms, there are several challenges that the healthcare industry faces that are no longer an issue:
- No more illegible handwriting resulting in errors or delays in data entry
- Elimination of the need to mail, fax or scan documents
- Abolishment of redundant data entry and storage processes
- Decrease in reporting errors from manual data entry
- Reduction in paper waste and costs associated with filling out forms
- Increased patient satisfaction and compliance
Clear Benefits of Implementing Mobile eForms in Hospitals:
Improved patient experience
Patients can fill out forms electronically on their own device and submit them quickly.
Mobile eForms provide hospitals with the ability to collect accurate patient information in real-time.
Eliminating paper forms reduces overhead costs associated with printing, distribution, storage and retrieval of paper forms.
Streamlined data entry
Data collected from mobile.
Hospitals Proving Technology Integrations Result in Better Care
Hospitals Discuss Better Digital Healthcare Processes to Support Community Health & Strategic Growth
Hospitals Discuss Working with Experienced 3rd Party Vendors & Vendor Promises Versus Reality
How Community Hospitals Are Staying Competitive & Addressing Digital Intake
How Hospitals Are Using Forms Automation & Digital Processes to Eliminate Healthcare Compliance Risk
Delivering Healthcare ROI with eForms Automation & Processes for Better Patient Staff Experiences
Cost Savings of Adopting Digital Forms in the Long Run
The cost savings of going digital are not just limited to paper and printing costs. Digital forms also help reduce administrative expenses associated with manual data entry, filing, and storage.
Patient experience improvements, especially at registration, have the potential to drastically increase your HCAHPS scores, thus raising bottom-line from additional Medicare/Medicaid reimbursements.
Use our ROI Calculator below to give you an idea of the tangible cost savings, staffing benefits, and reduced time spent with manual processes. This will provide a clear picture of your minimum return within the first year of implementing a digital approach.
How Going Digital with Patient eForms Drastically Increases Workflow Efficiency
“Removing the paper vastly improved the patient’s experience. Additionally, with no paper around, there was no opportunity for human error. Everything was always where it needed to be. This made the lives of everyone so much better. By using the Access eSignature solutions, we also noticed something else interesting. Because our staff was not having to focus as much on pushing paper, they could focus more on attending to the patient.”
Additionally, digital forms eliminate errors associated with manual data entry and legibility from handwritten content, ensuring that patient records are accurate and up to date. IT Director Justin Millar of Mt. Graham explains what life was like before and after their digital approach to patient forms:
“We had things that were out of order. We had signatures that were not being captured in the right timeline, and now Access eForms makes us do it in the right timeline, which is so much better for medical records. And yes, it was an adjustment for our team during the first week or two, but I think the first month we had over five thousand forms and signatures all captured seamlessly.”
Utilizing Intelligent Automation for Efficient Form Processing
Digital forms equipped with intelligent automation bring efficiency to form processing by ensuring that all requested information is entered accurately and quickly. This means using automated workflows to reduce paperwork errors, eliminate manual data entry, and ensure that forms can be processed faster. Additionally, Access’ intelligent automation allows for automatic alerts when forms are incomplete or incorrect, allowing hospitals to quickly identify and address any issues with patients.
Because staffing challenges are at an all-time high, hospitals should be looking to technology to help eliminate unnecessary work, because the first interaction a patient has should be with a friendly staff member. According to beckers:
US News reports that staff shortages are choking the U.S. health care system. Healthcare workers are burned-out, and while a simple software solution could relieve some of the burden, this progressive approach to relieve staff with automation is facing budget challenges. Hospital leaders need to look at creating efficiencies in the immediate future. According to an article in US News,
“At Virginia Mason Franciscan Health in Washington State, virtual care is proving helpful. Chief Nursing Officer Dianne Aroh says a centralized mission control center and virtual hospital that went into effect in 2019 provides real-time, systemwide surveillance that has helped deploy personnel more rapidly to departments experiencing capacity issues, while easing patient-flow bottlenecks and wait times.”
With software intervention, registrars and clinicians can use technology to alleviate staffing burdens and maintain their focus on patients.
Jane Ayers, Financial Systems Analyst of Northern Regional Hospital, expands on the impact of automation in relieving staffing struggles within the HIM department:
“Now, it’s totally changed. HIM staff members’ jobs have changed to verifying that everything’s okay versus doing the actual scanning. And they are at a point now where several team members are going to become our forms builders. So, they have moved from scanning forms to creating them electronically. It has totally changed what they were doing, which is great!”
Amy Beal, Woman’s Hospital’s Patient Services Manager, explains the impact on staff training which made positive impacts on staff retention:
“Staffing has improved for registration areas. These are your entry level positions, and there is a lot to learn. As a registration clerk, it is crucial to know which forms to sign and in which cases. Having Access Automated Decision-Making Technology readily doing the decision-making for us has helped tremendously.” The experiences of Beal’s staff in turn created a much better learning environment for new registration employees, and the tools allowed staff more time for individual patient care and interaction.
Beal explains, “Again, processes and workflow tools, right? Now, the end user does not have to think about, does this patient have this insurance? Do I need to get them to complete these forms? Did I get them the right forms, at the right time based on payers? […] So again (with eSignature Automation), the training is much more efficient for Registrars. You do not have to get as in-depth, and you are able to turn them over much quicker along without errors.”
Understanding HIPPA Compliance and Record Security Measures with eForms
The Health Insurance Portability and Accountability Act (HIPAA) requires healthcare organizations to ensure that all PHI stored electronically is secured and protected.
A) Established industry relationships with EHR vendors.
B) Healthcare-specific solutions and expertise.
C) 24/7 support for your customized solutions.
Many hospitals and health systems initially seek software solutions built within their EHR; however, full functionality is limited. Third party vendors provide expert customization and expansive functionality, where-in baked-in EHR eSignature only offers essential base functionality without the ability to reach patients outside the hospital on mobile devices.
When dealing with third party vendors, it is important to consider their security stance. Good businesses to work with either meet or exceed industry standards and have a full scope security stance and policy. Access eForms, for instance, relies on a multitude of tools to ensure their keeping a secure environment for customers and patients alike. This includes making available to you;
- Vulnerability and infrastructure analysis;
- Code vulnerability testing;
- QA code review & product hardening; and
- SOC audit partners.
How Big Health Systems & Outside Competitors Pursue Your Patients
Implementing Mobile Electronic Consent Options
Ideally, your patients will choose your hospital because of proximity and because you are specifically suited to meet their community health needs, but this position is at risk from outside entities.
The short answer is no, but the goliath moment is currently being tested as a direct result of the economic and financial upheaval of recent years. Large health systems are competing to gain a footprint in rural areas through acquisitions and by reaching patients remotely through mobile advertisements and remote program offerings. It’s also occurring at a record pace with Big Box stores.
There is a stark difference between for-profit businesses and the not-for-profit healthcare sector. Best business practices are being undermined by the bottom line, a problem we may experience as Amazon and other Big Box stores continue to penetrate the healthcare market. Many argue that there is no place for big business in community care, simply because they are not actively connected to the community, but the reality is that the weight of healthcare costs for families is significant when inflation rates are at a record high. .
Historic Example of Predatory Practices from Outside Eradicating the Competition
Direct-to-Consumer Interaction as Seen in Big Business Retail
In 2017, most consumer goods retailers failed to recognize the impending demand of convenience that online retail created, even held against the amazing experiences of going to the mall with friends as children. It’s not so much that these companies didn’t try to meet demand, but they didn’t invest enough in their online presence. Their finger wasn’t on the pulse of the future. Consequently, the retailers that failed to adapt and innovate simply ceased to exist.
In what was arguably the most blatant example of market manipulation the world had ever seen, artificial intelligence, or AI, entered the online retail scene, adjusting pricing and gouging the competition.
The strategy would hurt the competition by forcing price matching online, which would in turn sell out their own products with little to no profit, the benefit being that they would gain a plethora of new higher-paying customers to remarket to. This squeezed profitability for brick-and-mortar businesses and mom-and-pop retailers because they couldn’t compete with convenience and low cost, forcing many of them into bankruptcy.
Competition with Deep Revenue Sources
The predatory business strategy was genius in retrospect and an example of creative capitalism at its finest, despite the dire consequences for fragile retail businesses and shopping malls across America. Government regulations would have helped; nevertheless, Amazon, Target, and Walmart were fighting over customer base and personal data, specifically for young, high-income demographics, to drive the new digital frontier. They had a stronghold on customer data to reach them.
We’re now dealing with some of these same predators entering the healthcare space.
What Does This Have to do with Healthcare?
Healthcare demand is shifting, and quickly. Since the pandemic, demand has gone from wanting digital options to EXPECTING it.
“Almost every U.S. and international healthcare system intends to be in some stage of digital transformation by 2026-2027. Those that take too long to launch or advance, however, may find younger patients have moved on to rivals and retailers that embraced modern care models more quickly.”
Big Business Investments for the Future
Virtual Care is Projected to reach USD $455.26 billion by 2030
With advancements in technology and increasing demand from consumers, telehealth is poised to become an integral part of healthcare delivery. According to a recent report from Grand View Research, the global telehealth market size is expected to reach $455.26 billion by 2030. This expected growth is due to the increasing prevalence of chronic diseases, rising demand for remote patient monitoring, and government initiatives to promote telehealth services. Additionally, with the COVID-19 pandemic bringing widespread disruption to healthcare services, digital healthcare solutions are becoming increasingly important.
Amazon, CVS, and Walgreens Have Invested Roughly $25.1B
In an industry that is worth roughly $808 billion, $25 billion represents 3.11% of the market, and these competitors to hospitals are investing in spreading cost effective primary care across the nation. The healthcare industry is undergoing a major transformation with the entrance of large companies like Amazon, CVS, and Walgreens. They are investing billions of dollars into primary care services in an effort to capture a greater share of the market. For example, Amazon recently purchased One Medical for $3.9 billion. Similarly, CVS and Walgreens are investing heavily in digital health solutions and expanding their primary care offerings with an initial investment of $10.6 billion and $5.2 billion respectively.
While hospitals historically look at care before profit, competitors in their space providing these digital alternatives are harnessing data in unbelievable ways to deliver an amazing experience to help patients wherever they are, at a value. Investing in a digital front door patient approach is undeniably necessary for a hospital to survive.
According to Senior Vice President and Chief Digital Officer Eric Smith of Memorial Hermann Health System,
“Given the significant focus on consumerism and digital enablement in healthcare today, 10 years from now, patients will be guided through their care journey in a completely different way. A higher level of ‘touchless’ interaction and digital guides, coupled with more personalization — care that is specifically tailored to meet each patient’s unique needs — will translate to a more seamless and convenient experience for patients and providers alike. Think personalized messages on the TV in your hospital room, and room temperature, food selection, and lighting levels all automated based on your personal preferences. And, thanks to all the digital advances and greater efficiencies in care delivery, caregivers will have more time and capacity to focus on humanizing every experience and providing more compassionate care. Finally, care is going to be more proactive than it is today because we will have greatly enhanced access to our own health information with data that is personalized and actionable. We’ll be able to partner with our providers like never before to better manage our overall health.”
Like with anything, change is inevitable. If HIMSS is correct that in the next five years, 90% of hospitals will offer digital-first primary care, where is your health system in this digital race?
Take a look at our commonsense checklist below to assess areas where your focus isn’t on patient experience nor a digital-first approach.
Common Sense Checklist to Deliver Experiences Patients Want
Can your patients pre-register?
Do they have to download an app for pre-registration?
- When seeking care, apps can be frustrating. No two apps are created the same, and patients don’t appreciate all the complicated login processes and password resets they sometimes require. There is no need for an app—forms can be sent straight to a user’s smartphone for instant access through two-factor authentication.
Do you have paper alternatives for print-on-demand?
- Digital isn’t for everyone – seeing impaired may require special enlarged text or audible form options. If a patient prefers to use a paper form and not pre-register, then they need this option, because that’s the experience they require.
Can your patients access their records from a mobile device?
- Patients want to know there is easy access to our own personal health records, and smartphones are a great way to provide options. An app-free experience through two-factor authentication is best for mobile patient eSignature.
Do your patients have to wait extended periods of time in the waiting room?
- The general population has seemingly become impatient with waiting, and this includes our patient population. When patients and consumers alike can purchase all their groceries as quickly as they can move their fingers on their phone, they tend to expect the same convenience from other businesses, including healthcare.
How Small Hospitals and Rural Health Systems Can Compete
Who will Prevail, Nimble Hospitals & Small Boutique Community Care, or Goliath Corporations & Health Systems with Vast Resources?
Even though many small and rural hospitals are underfunded, they often have more flexibility when it comes to making crucial decisions to steer care programs into the future. Comparatively, large health systems have a few disadvantages:
- Large hospitals, like large corporations, have very large expenses to manage.
- Cutting through the bureaucracy to do business now is a painfully difficult and slow process.
- Large hospitals cannot easily create the same boutique feel as a smaller hospital; a rising trend.
So, the real obstacle is taking the first step towards a solution.
The real question is, which hospital can take the right steps to meet patients’ demands, rapidly?
The HIMSS 2022 State of Healthcare Report states that, “Roughly 9 out of 10 health systems overall are positioning themselves to offer digital-first primary care within the next five years.”
For anyone in healthcare, seeing a five-year timeline on such a change is unbelievable, and historically speaking, unrealistic; however, we’re headed into unchartered territory with technology evolving at a such a rapid pace. AI is ready to take over, and the difference between those who fear using such technology versus those who evolve with it sets a clear divide and a clear winner.
The fact is that big health systems and large conglomerates have no business when it comes to providing community-based healthcare, and if hospitals across the country disappear like the malls across America did, it will be a huge detriment to our patients.
“I would argue these last 2 years of COVID have taught us that bricks and mortar in some circumstances can be replaced with clicks and orders.”
John D. Halamka, MD, MS, president of the Mayo Clinic Platform
Staying Relevant and on the Forefront of Consumer Driven Preferences for Healthcare
For smaller hospitals, the key is to stay nimble and invest in technology that fits your patients’ needs to make sure you’re staying ahead of the curve in terms of consumer preferences while avoiding the pitfalls of larger healthcare systems.
Decision Making Challenges and Cutting Through Bureaucracy
For a health system, especially one that is large and complex, staying ahead of consumer demands can be tricky—but not impossible. Smaller hospitals have a critical advantage when it comes to rapid decision-making and pivoting quickly to meet demands.
Early Adopters Will Prevail and Laggards Will Fail
Getting Started: How to Champion a Mobile eSignature Project at your Hospital
Suggested Research Steps for your eSignature Project
1. Assess existing processes and identify opportunities for improvement.
2. Develop an implementation plan, including cost-benefit analysis, patient engagement strategy, technology investments, and training initiatives.
3. Create a project roadmap with measurable milestones to assess progress throughout the project.
4. Establish policy requirements for eSignature standards such as HIPAA compliance and data security protocols.
5. Consider additional operational considerations, such as type of signature capture device (iPad or pen & paper).
6. Test user experience with different devices prior to launch to ensure usability meets patient expectations.
7. Develop an educational program for clinicians on how to use mobile eSignatures in practice settings, including customization and usage guidelines.
Key Roles for your eSignature Project
Healthcare Project Managers are responsible for supervising and directing all team members involved in healthcare projects. They oversee the entire project from beginning to end and monitor and report on the progress throughout the process. These managers work in healthcare facilities such as hospitals, medical offices, nursing homes, and clinics.
These professionals should have expertise in the technology needed to implement a mobile eSignature project and be able to provide ongoing support and maintenance. They will also need to ensure that the solution is HIPAA compliant and secure.
Training and Change Management Team
Training team members will help educate users on how to use the system, while change management specialists will ensure that the project is rolled out in an organized and efficient manner.
Process Improvement Consultants
This team of professionals should have experience with process improvement initiatives, including creating detailed plans and executing them efficiently. They should be able to identify areas where eSignature technology can help simplify processes, as well as make suggestions for improvements.
Clinical leaders should be involved in the project, as they will have a better understanding of how eSignature technology can help improve patient care. They can provide guidance on implementation and offer insight on how to best use the system for maximum results.
It is imperative to have legal/compliance specialists on the team to ensure that all regulatory requirements are met. They should be knowledgeable in HIPAA and other relevant regulations, as well as experienced in developing policies and procedures for compliance with those rules.
Core Items Needed to Champion your eSignature Project
This should include an assessment of the costs associated with implementing a mobile eSignature project, such as technology purchases and personnel training. It should also include an analysis of the potential benefits, such as increased patient satisfaction and improved data accuracy.
Patient engagement strategy
Developing an effective patient engagement strategy is key for any mobile eSignature project. This should include initiatives to educate patients about the system and how it can benefit their care.
A detailed assessment of the technology requirements for a successful eSignature project should be done before investing in any specific solution. This includes understanding hardware and software needs as well as possible integration points.
Training users on how to use the system is an essential part of any successful mobile eSignature project. Creating detailed training modules and plans will help ensure that users are comfortable with the system and can use it efficiently.
An assessment of potential risks associated with implementing a mobile eSignature project should be done before launch. This should include an evaluation of security risks as well as any compliance issues that may arise.
A detailed timeline for the launch and implementation of the project should be created to ensure a successful roll out. This should include milestones and deadlines for each stage of the project, along with contingency plans in case of delays or unforeseen issues.
This should include a clear plan of action that outlines how the project will be managed and monitored. Measurable milestones should be included to track progress and evaluate success.
This should include detailed steps for launching the project, such as creating publicity campaigns and training users. It should also include a timeline and budget for the launch.
Follow-up & roll-out plan
Championing a mobile eSignature project in your hospital can be challenging, but it can also be incredibly rewarding if done correctly – from determining the scope of the project to creating a roadmap with measurable milestones, you will ensure that your hospital is on the right path forward that will ensure your community care is ongoing.