5 Ways to Improve Patient Satisfaction in the Surgical Suite
Discover how to improve patient satisfaction within the surgical suite. Read the full eBook now and download the a PDF version below.
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Chapter 1 |
Take Advantage of Big Data Insights
Although the use of data collection, data sharing, and data analytics has been embraced by most industrial sectors, its adoption by the healthcare industry has been much slower.
One of the primary roadblocks encountered using data analytics is that it is more difficult to transform healthcare into a strictly data-driven culture because of the nature of the industry. The delivery of services is much more personalized than in other industries.
However, one recommendation that promises to yield improvements in the surgical suite is the Healthcare Analytics Adoption Model:
- A framework for evaluating the industry’s adoption of analytics
- A road map for organizations to measure their progress
- toward analytics adoption
- A framework for evaluating vendor products
Of the 2,953 US hospitals that perform one of these 6 procedures, the median patient satisfaction score was 69.5%
Chapter 2 |
Leverage eForms and eSignature Technology
14 percent of operative cases are delayed as a result of missing consents.
Chapter 3 |
Ensure Best Practices at Every Patient Care Touchpoint
- Check-in to moving into surgery center: 19 min.
- Patient waits in surgery center: 1 hour
- Patient transferred to the pre-anesthesia unit wait time: 48 min.
- Enter into OR and time credited to anesthesia induction: 13 min.
- Surgical prep and position time: 13 min.
- Operative time: 66 min.
- Anesthesia reversal: 11 min.
- Was the patient offered all options, including laparoscopic and other less invasive surgical procedures, during consultations?
- How seamless was the transition from surgery to a postsurgical recovery area?
- Did the patient’s hospital discharge go smoothly?
- Did the patient leave with adequate post-discharge follow-up instructions?
- Was the patient discharged with medications or with other pain management regimens? Most patients won’t remember their surgeries, but they will remember how comfortable they were afterward.
It is estimated that 60 to 70 percent of all hospital admissions are because of surgical interventions
Chapter 4 |
Leverage Newer Surgical Technologies
- The benefits of these newer technologies are manifold:
- Robotic arms allow the surgeon to operate tremor-free.
- Surgery is accomplished through smaller, less invasive incisions.
- Recovery and healing time is shorter.
- Patient spends less time under anesthesia.
One of the most important innovations in recent years involves the use of robotics to assist surgeons in the operating room.
Chapter 5 |
Never Underestimate Patient-Provider Communication
- The care team’s genuine concern and compassion
- The amount of time providers spend with patients
- The level of respect shown to patients
- The ability of providers to listen to patient questions and concerns
- The skill of the providers to communicate and work as a team
Approximately 4,315 hospitals publicly reported HCAHPS scores from more that 3.1 million surveys—a potential gold mine of data from which to assess patient satisfaction regarding surgical intervention.